Williams Randall Marketing is a full-service advertising and marketing agency located in downtown Indianapolis and has been in business for 39 years. We focus on delivering creatively fresh, strategically sound, measurable marketing programs for our clients. As one of the top agencies in Indianapolis, we work on a wide range of projects including research, branding, media buying, print collateral, direct mail, website development, email marketing, online advertising, and broadcast advertising. With offices in Indianapolis and Terre Haute, Indiana, Williams Randall works primarily with Midwest clients in a variety of industries: tourism, education, entertainment, consumer goods, health care and financial services.

Account Supervisor

We are seeking a smart marketer and strategic thinker who values planning, analytics, results-driven tactics and continuous improvement to act as an account supervisor. This role is for a seasoned marketing and/or account service executive. The position is based in our downtown Indianapolis office. 

Management Responsibilities

  • Mentor, train and oversee an account coordinator
  • Hold weekly 1:1 meeting with direct report
  • Work with director of client services to develop and maintain standard processes for account service
  • Execute annual performance evaluations and goal setting for direct report
  • Oversee quality of client deliverables such as plans, creative briefs, estimates, etc.

Account Service Duties and Responsibilities for Assigned Clients

  • Act as a senior account executive on key accounts, with support from your account coordinator
  • Demonstrate ownership and serve as the subject matter expert related to key accounts, their industries, goals, products and competitors
  • Orchestrate planning for clients and manage the implementation of those plans
  • Meet regularly with creative, media, research, analytics, and interactive resources to coordinate agency efforts on behalf of assigned accounts
  • Develop creative briefs, provide strategic input for creative teams, and participate in creative development sessions
  • Keep apprised of clients’ brands, products, services, competition, and marketing developments
  • Effectively present, sell and defend all agency work and proposals to clients
  • Work with analytics and media planners to include testing, tracking and measurement for all campaigns; recommend modifications based on results
  • Ensure that day-to-day communication flows well among the internal project team and between the agency and its clients
  • Scope out and develop estimates for work
  • Develop and manage project timelines, ensure deadlines are met, raise awareness on issues requiring escalation
  • Work with other account executives to schedule and prioritize agency resources for projects; identify freelance needs
  • Manage internal routing and client approvals; check and approve final deliverables
  • Monitor hours estimated vs. spent throughout a project; communicate to team
  • Manage overall client budgets and invoice clients
  • Actively seek additional projects/new business from existing clients to achieve account growth
  • Support new business team in plans, proposals, and pitches

If you’re interested, we’d love to hear from you. Please send your cover letter and resume to